Weber County
  • 05-Feb-2020 (MST)
  • Library
  • Ogden, UT, USA
  • 16.95
  • Hourly
  • Full Time

Health, Dental, Vision, Retirement, 401k match, Sick/Vacation, Life Insurance, Short-term Disability, Accident, Critical Illness


OVERVIEW:

As a member of the Library's supervisory team, under the direction of the building manager, this employee provides reliable and responsive technology support to staff and patrons in the resolution of building technology questions and issues. This employee also provides daily front-line customer service at a reference desk, answering ready reference and readers' advisory questions. Provides meeting venue technology support and performs scheduled updates to technology equipment, such as mobile labs, employee workstations, and other resources. Graduation from an accredited university with a Bachelor's degree in applied computer science, electrical engineering, or other technology-related field, or an equivalent combination of education and experience.

RESPONSIBILITIES: 

Instruct public and Library employees on operation of technology resources and equipment:  online public access catalogs, public computers, scanner/fax, microfilm, automated checkout, software applications, personal devices, and WIFI access.

Work daily at public service desk, instructing patrons, in person and over the telephone, in ready reference and readers' advisory services and in the use of the Library's print and electronic resources.

Provide technology instruction, both one-on-one and during formal, small-group classes.

Establish and maintain a high standard of customer service with regard to technology support and instruction.

Actively promote Library resources, programs, and services during patron interactions.

Log and report technology-related issues with the ability to communicate issues between varying levels of expertise.

Implement ongoing technology maintenance plan for hardware and software resources.

Maintain awareness of general trends and developments in technology applications for Library functions and services.

Perform basic troubleshooting of technical problems and resolve or refer problems.

Maintain an inventory of equipment available for employee and public use such as mobile computer labs, A/V cables used in meeting rooms, laptops for building use, microphones, assistive listening devices, etc.

Provide staff with technology-related training opportunities. Maintain manuals for location-specific technology. Plan and present diverse and enriching educational technology classes and activities for adults, teens, and children, incorporating the Library's physical and digital collections in accordance with the Board Policy on adult programming.

Provide support to Librarians in collection management projects. Promote the Library at community events. Supervise employees in preserving the safety, appearance, and maintenance of Library facilities and property. Attend and implement annual employee safety/security and emergency response/incident management training. Make and implement decisions appropriate to a formalist system of ethics. 

ABOUT YOU:

Education: CompTIA A+ certification. 

Experience: A minimum of two years' progressively responsible experience working in computer or technology-related services. Customer service experience preferred.

Knowledge: Knowledge of a variety of operating systems such as Windows, Android, iOS, and OSX. Knowledge of and ability to implement Library Board policies and administrative procedures. Understanding of the relationships and responsibilities of Library divisions and buildings. Understanding of Library mission and roles, and the general role of public libraries within a community. Understanding of foundational library documents, including the Library Bill of Rights, Code of Ethics, and the Freedom to Read Statement. 

Skills: Proficiency with current Web applications such as search engines, email interfaces, social media, and eBook and eAudio applications/commonly used devices, and the Library's integrated library system. Proficiency with standard software used in business applications such as Microsoft products, especially Word and Excel. Excellent customer service skills. Strong organizational and planning skills, including the ability to perform multiple projects or tasks with frequent interruption.

Abilities: Ability to communicate in more than one language preferred. Ability to learn and use trouble-ticket system. Ability to apply general rules to specific problems to produce answers that make sense. Ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Willingness to keep up with current developments and trends in areas of expertise, in order to foster personal success and connections for others. A commitment to public service and the ability to work effectively with a diverse patron base. Ability to work as part of a team. 

PHYSICAL DEMANDS:

While performing the duties of this job, the employee is regularly required to walk, stand, sit, talk, hear, crouch, crawl, balance, reach, stoop, and kneel.  Must use hands and fingers to operate a computer.  The employee is regularly required to lift up to twenty-five pounds, and occasionally up to fifty pounds.  The employee must be able to remove library materials from shelves at a maximum height of six feet and push library carts weighing up to 175 pounds.  Must be able to move about the work area, talk clearly with customers, and hear customer responses.  Must have excellent close vision and good distance vision, peripheral vision, depth perception, and ability to adjust focus. 

WORK ENVIRONMENT & SCHEDULE:

While performing the duties of this job, the employee regularly works in a library public service environment. Employees must be able to work rotating shifts (seven days a week) and flexible hours (morning, afternoon, evening, and holiday hours) when the Library is open.  All employees will work up to two evenings per week and will alternate weekend shifts with the other employees in their division. Employees will also work holiday hours of equal proportion to those of other employees in their division.

Weber County
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